Our Customer Service representatives determine eligibility for refunds and exchanges once customers have contacted us and explained their reason for return. Returning packages without prior approval from Customer Service will halt or delay your return.

General Returns

You may initiate a return for an item(s) within 7 days of receipt for a full refund of the original payment. Refunds will be applied to your account (minus shipping cost) once the item has been received and inspected through our warehouse.

To qualify for a general return, the item(s):

• Must be in resalable condition
• Must be free from scratches and/or defects
• Must not have been installed
• Must be in the original manufacturer’s box and packaging
• Must not have any writing on the original packaging
• Must not be missing pieces
• Must not be clearance/liquidations/closeout
• Must not be an appliance

Restocking Fees

In most cases, restocking fees are not charged. Exceptions include general returns for discount products, as well as customer negotiated discounts.

Damages

In the unlikely event that a product arrives and the packaging appears damaged in any way, it is important that you sign for the delivery as unchecked or damaged.

Once you have taken delivery and signed for your purchase it belongs to you and any risk has passed over. It is important that you check your delivery as soon as possible and in any case within 48 hours, even if you do not intend to have it installed for some time.

Any damage or shortages in your delivery must be reported to us within 48 hours otherwise your claim may be rejected.

All damages or shortages will be corrected to your satisfaction as soon as possible with either a replacement part or complete fitting at no cost to you.