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Privacy Policy

PRIVACY STATEMENT

We take your privacy seriously and this privacy statement explains how KiSiRi.com.au (collectively, “we,” “us,” or “our”) collect, use, share and process your information.

Collection and Use of Personal Data

Personal data is information that can be used to directly or indirectly identify you. Personal data also includes anonymous data that is linked to information that can be used to directly or indirectly identify you. Personal data does not include data that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.

Promoting safety and security

We abide by the principles of legality, legitimacy, and transparency, use, and process the least data within a limited scope of purpose, and take technical and administrative measures to protect the security of the data. We use personal data to help verify accounts and user activity, as well as to promote safety and security, such as by monitoring fraud and investigating suspicious or potentially illegal activity or violations of our terms or policies. Such processing is based on our legitimate interest in helping ensure the safety of our products and services.

Here is a description of the types of personal data we may collect and how we may use it:

What Personal Data We Collect

ⅰ. Data you provide: 

We collect the personal data you provide when you use our products and services or otherwise interact with us, such as when you create an account, contact us, participate in an online survey, use our online help or online chat tool. If you make a purchase, we collect personal data in connection with the purchase. This data includes your payment data, such as your credit or debit card number and other card information, and other account and authentication information, as well as billing, shipping, and contact details.

ⅱ. Data about use of our services and products:

When you visit our website/application, we may collect data about the type of device you use, your device’s unique identifier, the IP address of your device, your operating system, the type of Internet browser that you use, usage information, diagnostic information, and location information from or about the computers, phones, or other devices on which you install or access our products or services. Where available, our services may use GPS, your IP address, and other technologies to determine a device’s approximate location to allow us to improve our products and services.

How We Use Your Personal Data

Generally speaking, we use personal data to provide, improve, and develop our products and services, to communicate with you, to offer you targeted advertisements and services, and to protect us and our customers.

ⅰ. Providing, improving, and developing our products and services:

We use personal data to help us provide, improve, and develop our products, services, and advertising. This includes using personal data for purposes such as data analysis, research, and audits. Such processing is based on our legitimate interest in offering you products and services and for business continuity. If you enter a contest, or other promotion, we may use the personal data you provide to administer those programs. Some of these activities have additional rules, which may contain further data about how we use personal data, so we encourage you to read those rules carefully before participating.

ⅱ. Communicating with you:

Subject to your prior express consent, we may use personal data to send you marketing communications in relation to our own products and services, communicate with you about your account or transactions, and inform you about our policies and terms. If you no longer wish to receive email communications for marketing purposes, please contact us to opt-out. We also may use your data to process and respond to your requests when you contact us. Subject to your prior express consent, we may share your personal data with third party partners who may send you marketing communications in relation to their products and services. Subject to your prior express consent, we may use personal data to personalize your experience with our products and services and on third-party websites and applications and to determine the effectiveness of our promotional campaigns.

NOTE: For any of the uses of your data described above that require your prior express consent, note that you may withdraw your consent by contacting us.

Definition of “Cookies”

Cookies are small pieces of text used to store information on web browsers. Cookies are widely used to store and receive identifiers and other information on computers, phones, and other devices. We also use other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, for similar purposes. In this Cookie Statement, we refer to all of these technologies as “cookies.”

Use of Cookies

We use cookies to provide, protect, and improve our products and services, such as by personalizing content, offering and measuring advertisements, understanding user behavior, and providing a safer experience. Please note that the specific cookies we may use vary depending on the specific websites and services you use.

Disclosure of Personal Data

We make certain personal data available to strategic partners that work with us to provide our products and services or help us market to customers. Personal data will only be shared by us with these companies in order to provide or improve our products, services, and advertising; it will not be shared with third parties for their own marketing purposes without your prior express consent.

Data Disclosure or Storage, Transfer, and Processing

ⅰ. Fulfilment of legal obligations:

Due to the mandatory laws of the European Economic Area or the country in which the user lives, certain legal acts exist or have occurred and certain legal obligations need to be fulfilled. Treatment of personal data of EEA residents —As described below, if you reside within the European Economic Area (EEA), our processing of your personal data will be legitimized: Whenever we require your consent for the processing of your personal data such processing will be justified pursuant to Article 6(1) of the General Data Protection Regulation (EU) (“GDPR”).

ⅱ. For the purpose of reasonable implementation or application of this article:

We may share personal data with all our-affiliated companies. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party.  We may also disclose personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.

ⅲ. Legal Compliance and Security or Protect Other Rights

It may be necessary—by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence—for us to disclose personal data. We may also disclose personal data if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

Your Rights

We take reasonable steps to ensure that your personal data is accurate, complete, and up to date. You have the right to access, correct, or delete the personal data that we collect. You are also entitled to restrict or object, at any time, to the further processing of your personal data. You have the right to receive your personal data in a structured and standard format. You may lodge a complaint with the competent data protection authority regarding the processing of your personal data.  To protect the privacy and the security of your personal data, we may request data from you to enable us to confirm your identity and right to access such data, as well as to search for and provide you with the personal data we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data that we maintain. You may contact us to exercise your rights. We will respond to your request in a reasonable timeframe, and in any event in less than 30 days.

Third-Party Websites and Services

When a customer operates a link to a third-party website that has a relationship with us, we do not assume any obligation or responsibility for such policy because of the third party’s privacy policy. Our website, products, and services may contain links to or the ability for you to access third-party websites, products, and services. We are not responsible for the privacy practices employed by those third parties, nor are we responsible for the information or content their products and services contain. This Privacy Statement applies solely to data collected by us through our products and services. We encourage you to read the privacy policies of any third party before proceeding to use their websites, products, or services.

Data Security, Integrity, and Retention

We use reasonable technical, administrative, and physical security measures designed to safeguard and help prevent unauthorized access to your data, and to correctly use the data we collect. We will retain your personal data for as long as it is necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.

Changes to this Privacy Statement

We may periodically change this Privacy Statement to keep pace with new technologies, industry practices, and regulatory requirements, among other reasons.  Your continued use of our products and services after the effective date of the Privacy Statement means that you accept the revised Privacy Statement. If you do not agree to the revised contact us Privacy Statement, please refrain from using our products or services andcontact us to close any account you may have created.

Return Policy

Contact Us

We always have someone on hand to answer your questions. We believe in the timeliness of customer service, and will do everything possible to satisfy our customers. If you have any problems, comments, or suggestions, please contact us.

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Track Order

To track progress or request help on an existing order, please go to Track Your Order.

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Submit a Ticket

Any issues, response within 24 hours. Submit a Ticket Now!

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Email

service@KiSiRi.com.au

Secure payment

We accept a variety of payment methods.

Credit Cards 

About KiSiRi.com.au

KiSiRi.com.au is the Internet’s best source for home lighting based in Australia. At KiSiRi, our goal is to provide the best selection of lighting fixtures, lamps, and ceiling fans at the lowest prices, and with unmatched customer service.

On our website, you can shop from the comfort of your home. HomeV offers a wide variety of styles lighting. As you shop for the perfect light fixture or ceiling fan, you will see high quality photos for each product we offer.

Shop with confidence. Although every item is packaged with care, occasionally products break in transit. If there is any problem with your order, we have customer service representatives available 7 days a week to help you. Should your order break during transit, we can usually send you a replacement immediately.

Terms and conditions of use

Welcome to the KiSiRi.com.au website, a site owned and operated by KiSiRi.com.au These Terms of Use, along with policies and guidelines located throughout the KiSiRi.com.au website identify what users of KiSiRi.com.au can expect from KiSiRi.com.au, and what we expect from Users. By accessing any areas of the KiSiRi.com.au website, Users are deemed to have accepted these Terms of Use and other policies and guidelines identified throughout the KiSiRi.com.au Website.

Privacy-policy

When you place an order with KiSiRi.com.au we will need to know your full name, mailing address, e-mail address, phone number, credit card number, and credit card expiration date. This information is used to fulfill your order, including payment and shipping, and to notify you of your order status.

To ship your order, it will be necessary for us to share your name, address, and telephone number with the shipping company of our choice. Shipping companies require this information to deliver your products.

Upon completion of your order, your credit card information is deleted from our database to ensure your protection.

Electronic Communications

When Users visit the KiSiRi.com.au website or send e-mails to KiSiRi.com.au, the User is communicating with KiSiRi.com.au electronically. Users consent to receive communications from us electronically. KiSiRi.com.au will communicate with you via e-mail. Users agree that all notices, disclosures, agreements, and other communications provided to Users electronically satisfy any legal requirement that such communication be in writing.

Copyright

All content included on the KiSiRi.com.au website, such as text, graphics, logos, button icons, and images are the property of KiSiRi.com.au and protected by the UK copyright laws. The compilation of all content on this website is the exclusive property of KiSiRi.com.au and is protected by the UK copyright laws.

User Accounts

Users are responsible for maintaining the confidentiality of user accounts and password(s). Users agree to accept responsibility for all activities that occur under your account or password. Users of KiSiRi.com.au are to be 18 years of age or older. KiSiRi.com.au reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Website Access

We grants Users a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of KiSiRi.com.au

Acknowledgement

When using the KiSiRi.com.au Website or making a purchase there from, user agrees to be bound by these terms of uses and the terms and conditions of sale found elsewhere on this website.

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of UK.

KiSiRi Global Shipping Guide

Processing Times

Products will be Shipped within 4-7 Business Day after you Place Order.

Global Standard Shipping (Free Shipping)

Standard Shipping(Free Shipping) takes 3-5 business days, and generally it is provided by specialized global e-commerce shipping couriers.

Global Expedited Shipping

Expedited Shipping is the fastest way to ship your product globally. It typically takes 1-2 business days to arrive and is carried by one of the following global express shipping companies: DHL, UPS, FedEx, and TNT. We have very good discounted prices from the couriers to save money; we highly recommend the usage of Expedited Shipping for the best shopping experience. The tracking for Expedited Shipping is far superior to those of its counterparts. It includes updates on every step of the way. 

Important Tips for Expedited Shipping: The shipping price increases when the weight exceeds the 500mg mark. In other words, if the order is 999mg, the shipping cost is the same as 501mg.

Additionally, all expedited deliveries require a signature upon arrival, and are not always suitable for P.O. Box Addresses. If a P.O. Box address is provided, we may contact the customer for an alternate address, an actual residence/place of business, to insure there are no delays during the delivery process.

International Shipping

KiSiRi.com.au welcomes buyers worldwide and can ship to almost any destination of the world. However, buyer is responsible for all duties and custom fees whenever applicable. International order will incur NO EXTRA shipping and handling charge. Please feel free to contact us if you have questions regarding our international shipping policy. KiSiRi.com.au reserves the right to cancel any order that appears fraudulent. All fraudulent transactions will be reported to proper authorities.

We ship to the following countries:

(220V – 240V)
United Kingdom	Israel
Australia	Ireland
France	Singapore
Norway	New Zealand
Sweden	Russian Federation
Belgium	Chile
Italy	Switzerland
Spain	Finland
Denmark	Germany
Netherlands	Greece
(110V – 120V)
United States	Canada